Feedback and Complaints

There's a saying we've seen at a local supermarket: If you're unhappy, tell us. If you're happy, tell everybody else.

While we'd also like to know if you're happy, here are the guidelines – our code of conduct - for when things aren't going as well as you'd like.

  • We understand there may be a time when you need to discuss an issue or concern relating to your child or yourselves.
  • We welcome an opportunity to work together with parents to sort out problems.
  • We encourage children to work out their own problems as we believe everyone has a right to feel safe.
  • We encourage parents to follow the grievance procedures and to support their children to do the same.


How to talk to the person about the concern

  • Use “I Statements”.
  • Tell them how you feel eg ”I feel ……”
  • Tell the person what they did eg “I understand you ……”
  • Tell them what you want them to do now eg “I would like you to …………….”
  • Be hard on the problem and soft on the person and avoid using blame, put downs, threats, physical violence, or “old stuff”
  • Stick to working out this problem together.
  • In most cases talking with the other person calmly and letting them know how you feel can sort out the problem.


Grievance procedure for children to follow:

When a child doesn’t like something that someone else has done to them they take the following steps:

Step 1: Talk to the person about the problem using “I feel, I want” statements and explain what they want to happen.

Step 2: If Step 1 doesn’t work, ask a friend or an adult to help.Grievance procedure for adults


Grievance procedure for adults to follow:

Step 1: Make an appointment to talk to the Director. This allows the Director adequate time to give you her full attention with appropriate privacy. Let the Director know what subject you wish to discuss as this will help facilitate the process.

At the end of the discussion if you consider the issue unresolved, it is important that you state this at the conclusion of the meeting.

Step 2: If you are not satisfied with the outcome of the meeting, telephone or write to the Southern Adelaide Regional Office on 08 82073000. The Office will expect that you have taken step 1.


Grievance procedure for dealing with a child other than your own

If an adult has a grievance with a child who is not their own they take the following steps:

Talk to the Director  in private or out of earshot of the children. Staff will then decide the best way to proceed as it is their responsibility.



  • It is important that all grievances are kept confidential. You may wish to seek support from friends or an advocate, but please encourage them to keep the situation in confidence until you have had a conversation with a staff member.
  • When children hear criticism of their kindergarten or teacher it can undermine trust and confidence and does not support their education.

Help us to deal with all grievances professionally by following these guidelines.


For further information please visit the DECS website